Response to Coronavirus Disease (COVID-19)

 

May 29th, 2020

We’ve created a quick video to explain the steps we have taken to keep our patients and staff safe upon our reopening. It will also help you understand the changes to the patient check-in process before you arrive for your appointment. Feel free to reach out to us with any questions.

 


 

May 22nd, 2020

* WE ARE REOPENING MONDAY, JUNE 1st & WILL BE AVAILABLE VIA PHONE REGULAR BUSINESS HOURS BEGINNING 5/26 *

Governor Whitmer has announced that as of Friday, May 29th, we are able to resume all non-essential dental care. We are planning to reopen for all services on Monday, June 1st and are looking forward to seeing everyone again!

Although we’ve been closed for non-emergency services for over two months, we have not been sitting idle. We have been busy planning and preparing for a safe and smooth reopening. A few of the changes you’ll notice on your next visit to our office:

  • Curbside appointment check-ins: All patients will text/call us at 248-634-2301 when you arrive with your name and vehicle make/model/color. We will complete a health screening and temperature check at your vehicle and, upon clearance, will bring you straight in for your appointment with no lobby wait.
  • Forms have been converted to eSign: We have converted to eSign for all forms. We are encouraging patients to complete all their paperwork prior to your appointment. Our new forms are all encrypted and HIPAA compliant.
  • Masks are required: Consistent with current Executive Orders, all patients will be required to wear a non-medical mask when they arrive for their appointment. You should wear the mask until treatment begins, and then immediately after it has been completed.
  • Except in the case of a minor, patients may not be accompanied by anyone else inside the building. In the case of a minor, one adult may be present, but must wear a mask for the duration of their visit.
  • Contactless payment options: We have added Apple Pay, Samsung Pay, and Android pay to enable contactless payments.
  • Air filtration in each treatment room: We have added HEPA filtration to each treatment room and the lobby to ensure the air is scrubbed throughout the day.
  • Plexiglass barriers at the front desk: We have installed plexiglass barriers at the front desk to minimize physical contact between individuals.
  • CDC, OSHA, and ADA recommended PPE protocols: We have implemented the recommendations from each of the aforementioned entities regarding personal protective equipment.
  • Plans to exceed currently available recommendations: We are not done! We are continuing to monitor recommendations regarding safely operating during the COVID-19 pandemic and are continuing to make improvements to achieve the safest environment for our patients and staff. Look for more updates in the coming weeks!

* MARCH, APRIL, & MAY APPOINTMENTS *
For those patients that had an appointment cancelled in March, April, or May, we will be reaching out to you in the near term to reschedule. We ask for patience as we attempt to find a way to fit everyone into an already busy schedule. We appreciate your flexibility and understanding as we all move forward during these challenging times. We sincerely appreciate the kindness and understanding we’ve received from many of our patients already! Please feel free to reach out to us with any questions or concerns.

 


 

March 20th, 2020

Governor Gretchen Whitmer signed an executive order on Friday, March 20th that puts temporary restrictions on non-essential medical and dental procedures.

The order is in effect until the end of the COVID-19 state of emergency.

Holly Family Dental will remain open ONLY for emergency treatment, until the Governor lifts this restriction. What constitutes emergency treatment has been defined by the order as well and we will abide by those definitions. If you are experiencing a dental emergency, please do not hesitate to reach out to us so we can help assess your situation quickly. Thank you for your understanding!

Executive Order: https://www.michigan.gov/whitmer/0,9309,7-387-90499_90705-522451–,00.html

 


 

March 17th, 2020

DUE TO THE COVID-19 PANDEMIC, WE ARE OPEN ONLY FOR EMERGENCY TREATMENT

Upon guidance from the Michigan Dental Association, it has been recommended that all dental facilities see only patients with dental emergencies for two weeks starting March 17th. We believe the health and safety of our patients and staff is of utmost importance, therefore we will be open for EMERGENCY TREATMENT ONLY from Tuesday, March 17th, through Monday April 6th.We tentatively plan to reopen on Tuesday, April 7th (see updated March 20th post regarding our status). This is subject to change based on guidance from state and local officials.

We are assessing the situation on a day-by-day basis. If you have an upcoming appointment that will be affected, we will reach out to you to reschedule.

We will be monitoring voicemail, text messages, and email and will respond to routine business inquiries when we resume regular operations. If you have a dental emergency, please call us at 248-634-2301 for further guidance. We realize this is a difficult time for everyone, but the safety of our patients and staff is our primary concern.

We appreciate your understanding and patience!

 


 

March 16th, 2020

ENTRY TO THE PREMISES IS RESTRICTED TO THE SCHEDULED PATIENT ONLY!

Holly Family Dental has new restrictions in place following an executive order from Michigan Governor Gretchen Whitmer impacting all health care facilities.

No persons may accompany a patient into the building except pediatric patients, which are allowed up to two (2) chaperones.

These restrictions are to protect the health of patients and staff.

 


 

March 12th, 2020

To our Patients,

As we are committed to the safety and well-being of all our patients and staff, we wanted to address the recent confirmed case of the COVID-19 coronavirus in Oakland County. We are strictly following the guidance and recommendations set out by the Center for Disease Control and Prevention (CDC) and local authorities as we recognize the seriousness of the situation.

At this time, Holly Family Dental remains open and operating per the recommendations and business guidelines provided by the CDC and Oakland County Health Division. We have taken various preventive measures out of an abundance of caution to help prevent the spread of the virus. While we always pride ourselves on the cleanliness and safety of our practice, we have enforced additional safety precautions and measures, including more frequent cleaning of the facility and equipment. We also have increased the amount and level of personal protective equipment for our staff.

In addition to our enforcement of additional safety precautions, we are postponing appointments if:

  1. You had a fever or symptoms of lower respiratory illness within the last 14 days (for example: cough, shortness of breath)
  2. If you have traveled to the following: China, Iran, Italy, Japan, South Korea, New York, California, or Washington
  3. If you had close contact with a Coronavirus patient.

If you are having dental issues and unable to be seen due to these circumstances, our office will arrange a phone call with one of our dentists to assess your oral needs.

Because the safety and well-being of our patients and staff are our top priority, we have been recommending the following precautionary guidelines from the CDC to help keep everyone healthy and prevent the spread of the virus:

  • Wash your hands with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer
  • Keep your children away from others who are sick
  • Please keep your children home if they are ill, or if you are not feeling well
  • Teach children to cough and sneeze into their arm or elbow, not their hands
  • Clean and disinfect household objects and surfaces in your home
  • Avoid travel to destinations where the outbreak is prevalent or known

If you have symptoms or are feeling ill, it is recommended you contact your doctor. You may need to be tested and told to stay home for up to 14 days to prevent the spread of the virus, even though you may not show immediate symptoms.

Because this is a fast-moving and ever-changing situation, we want to assure you that we will be diligent in monitoring updates and following official recommendations from the public health authorities. Please stay tuned for further information from our team on this matter as the situation warrants.

Thank you for being a part of the Holly Family Dental Family. Please feel free to call or text us at 248-634-2301 if you have any questions.

Thank you,

Dr. Stephanie Coop & Staff